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Meet the Team

The team of experienced and dedicated travel professionals at F2T are the key to your customers satisfaction - and our ongoing success.

We specialise in the planning and logistics of conferences, group travel, trade incentives, money cant buy experiences, sporting events, security details and guaranteeing prizewinner happiness.

Send us a brief, drop us an email or give us a call. 

We cant wait to hear from you.



Mark Waters

Account Director

The travel industry truly is Mark’s life.

He worked for 10 years as a travel consultant in a small country town, eventually buying that Travel Agency and managing it successfully for another 11 years.  In 2002, he moved to Sydney to take the role of Agency Manager at Integrated Travel Services, which evolved into his current role as an Account Director for F2T.

Mark is an invaluable part of the F2T team, well regarded in the office and on the job as an experienced professional who is hardworking, reliable and resolute.

His extensive experience means he has a special talent for all sorts of travel logistics, successfully co-ordinating and escorting groups, VIPs and sporting tours around Australia and to every corner of the globe.

Mark ensures every client gets where they need to be with minimum fuss and maximum fun.

Like he says, “YOUR travel is MY pleasure”.

When Mark’s not working hard or travelling, you can find him on the golf course, or at the local pub.

Vy Tran

Account Director

After a 2 year hiatus (WE WERE ON A BREAK), Vy returns to Free-2-Travel as Account Director.

Vy has been in the travel industry for over a decade. Starting out with a double degree in Management and International Studies, she graduated to Club level hotel sales and marketing representation; destination management and her best first grade game yet at Free-2-Travel working in Groups, Incentives and Events.

Vy loves her sport, Friends (the series and real life people), smashed avocados, living in the East, 3/4 skim cappuccinos and puns. She is also very interested in sponsorship of sports and events. This sees her not only deliver on client briefs and budgets, but also their best practices across sectors and industries.

Vy's best attributes are her professionalism and her drive for solutions. She is a silent assassin. Her determination, work ethic and wit make her someone you know you want on the field. Not the bench.

If you’re feeling brave, drop her an email.

You won’t regret it.

Hannah Naylor

Account Manager

Hannah joined the F2T team in 2016 after completing Year 12 and a Travel and Events course.

Starting out as the office all-rounder, Hannah very quickly impressed us all with her ability to realise what was required in each department and get straight to work.

In no time, she was relied on for help with everything Groups, Incentives and Events, and is now a very successful Account Manager. Our clients, customers, and suppliers are full of praise for Hannah’s attention to detail and her generous, helpful nature.

This girl makes us all look good.

If she’s not in the office working hard on a brief, or looking outrageously glamorous at an event, you’ll find Hannah enjoying a coffee or a glass of wine, somewhere by the water, with a jacket casually flung over her shoulder.

It's her trademark look.



Kelly Straatman

Senior Account Manager

Kelly is a key player in the ongoing success of our Agency team, bringing more than a decade of solid travel industry experience to the role.

She brings a fresh perspective and keen logistical common sense to every brief that lands on her desk, ultimately tailoring the very best travel experiences for every client.

If you would like to chase lions on a safari, sail a private yacht to the Caribbean or secure box seats at the sporting match of a lifetime, Kel can make that happen.

When she’s not working on the latest blockbuster agency package for F2T, Kel spends her spare time getting her hands dirty making flower arrangements or outdoors with her pet chickens and two dogs Larry and Frances.

Christina Harris

Account Executive

Hailing from the USA with a degree in Marketing and Communications, Christina spent some time travelling before arriving at her role with us at F2T.  On a quest for adventure, she lived in a van in Western Australia, certified as a scuba diver in Thailand and spent time teaching English and living in Vietnam.

At F2T Christina helps her clients brainstorm and co-ordinate unique travel promotions to destinations all over the world. Her own travel experiences giving her a creative edge that only a true wanderlust can bring to the table.

Christina genuinely loves connecting with people, going above and beyond, and making sure deadlines are met with a smile.

When she’s not in the office, you will find her soaking up some Aussie sun after a workout, or enjoying a glass of red wine with friends.

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Will Adams

Account Executive

Fresh out of university with a completely unrelated degree in Medical Podiatry, Will joins the team in a full time capacity after loving his part-time work over the years at the Australian Open with the Events team.

With a strong work ethic and a willingness to learn the ropes alongside the best in the business, Will is excited to go above and beyond to help ensure the best possible outcome for our clients.

When he isn’t in the office, you will find Will hunkering down in a scrum with his beloved rugby team, writing another To Do list, mapping out his next travel adventure or chilling with his mates and family.



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Arabella Lilly

Reservations Consultant

The newest member to our team, Arabella joined the F2T Events department in early 2019 with qualifications and experience in travel industry reservations.

With references to attest to her skill in customer service, she was well equipped to deliver the attention to detail that our valued clients expect.

Arabella has hit the ground running, already proving that she is up for a challenge and has what it takes to exceed all our expectations when she’s on the job.

When Arabella isn’t on the office coffee run or at her desk combing through the next spreadsheet, she likes to spend her time discovering new haunts and exciting places.

Kate Matthews

Reservations Consultant

Kate joined the F2T team in 2012, after spending 7 years living in the UK and travelling extensively around Europe.  She has also travelled through the USA, Asia, the South Pacific Islands and Africa, making Kate an invaluable source of tried and tested industry experience.

With Kate managing winner reservations, her experience-based travel advice helps every trip run smoothly from start to finish. At F2T our goal to make happy prizewinners even happier is exactly what Kate delivers for us every day.

Starting every day with a smile, a helping hand and a kind word, when she isn’t at her desk, you will find Kate singing along to Taylor Swift, baking delicious cupcakes and enjoying the company of her family and friends.

Natasha Gouw

Reservations Consultant

Tash got her start in travel with the F2T team back in 2007 and boy, are we so lucky to have her!

From the first contact with an excited pizewinner, Tash stays across each step of their fulfilment process to guarantee they have a wonderful time. As a result, our inboxes are full of winners sending glowing feedback and thanks for her amazing customer service - and we couldn’t agree with them more.

Tash not only brings years of industry experience to our Reservations Team, she also brings a wealth of personal experience since travelling to all of F2T’s most popular destinations. 

Away from the office, Tash loves photography, baking, renovating her house and looking forward to Sunday Fundays with her young family and “Krank” the sausage dog.



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JB Fremy

Financial Controller

A key member of the Free-2-Travel team for over ten years, JB manages the overall group finances.

He has a Bachelor of Business in Accounting and years of experience managing small to medium size business. His financials expertise runs across consulting, recruitment and the banking industries, making him a very valuable member of the team.

JB has a passion for technology, which he leverages to bring innovation and ongoing improvements to the running of the F2T business as a whole.

When he’s not playing with numbers at the office, JB is a family man who loves spending time at home with his wife and young daughter.

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Michael Yip

Account Officer

Michael is a business minded individual with a passion for accounts and finance. He joined the F2T team this year and his attention to detail makes him a perfect fit to deal with the challenges of our Accounts Department.

Michael understands that getting the numbers right is vital to the success of the business, so he takes seriously his role to keep our systems up to date and our information accurate.

Outside of work, Michael is an avid soccer player and enthusiast. He also loves a serious challenge in the game of poker.



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Paul Adams

Managing Director

As Managing Director of F2T, Paul understands that every trip is unique. He brings to the table almost 30 years of travel industry experience and all the contacts and know-how to make anything happen.

At F2T, Paul is all about the details. He knows that by paying attention to the littlest details, he will pack the biggest punch for his clients. This philosophy is what makes him so good at his job - and what drives his team to deliver results based excellence every time. From reservations to logistics, hospitality and ground support, Paul does whatever it takes to make sure your brand goals are not just met - they are superseded. 

If he can't be found working on a spreadsheet, Paul can be found somewhere near a rugby game. Having a crack himself on the field or inhaling his sons games from the sidelines, along with a sausage sizzle and plenty of noisy advice for the ref. At home, he likes keeping it real with 3 fabulous and funny kids and a wife who is quite frankly the bomb. 

Need his help to ensure your travel concept is a success? Email him: 

Michel Bouskila

Co-founder & Director

Michel our “Advertising Guy” worked in the advertising world for 21 years before joining with Paul “The Travel Guy” in 2001 to create the original concept for F2T.

Now approaching 40 years in the industry still servicing his valued clients in one capacity or another, Michel is known at F2T as the controller of “the purse” overseeing all the financials.

Michel has been married to his lovely French wife for over 30 years and has 3 fabulous children who are all pursuing careers far removed from the travel and advertising industries.

If he isn't reviewing reports for F2T, you will find Michel playing a serious hand of poker. What started out as a hobby, has flourished into a truly impressive Poker CV, with wins amassed in tournaments all over the world.

"May the Luck be with you".

Brief us

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P + 61 2 9904 5850



Suite 115/40 Yeo Street Neutral Bay, NSW 2089 Australia


IATA Code: 02356686